01594 827439 info@k9rawsupplies.co.uk OPEN Mondays to Saturdays 10am – 5pm
01594 827439 info@k9rawsupplies.co.uk OPEN Mondays to Saturdays 10am – 5pm

Delivery Information

Christmas delivery schedule: We will not be running local Van delivery week commencing 24th Dec or week commencing 31st December. There will be an option for Courier Delivery on Friday 28th Dec, Sat 29th Dec, Thursday 3rd Jan. Week Commencing 7th Jan Van deliveries back to normal.

Courier deliveries nationwide – place your order before midday Monday for a Wednesday or Thursday delivery that same week. Prices from £7.50 for up to 20kg (see below for all price/weight ranges) – use the shipping calculator in your shopping cart to check your basket shipping price.

** 7 KG MIN ORDER TO ENSURE GOODS REMAIN FROZEN. COURIER ORDERS UNDER 7 KG WILL BE REFUNDED.

We also offer a local delivery service via our chilled van on Tuesdays & Wednesdays – prices £2 to £4 depending on postcode.  Use the shipping calculator in your shopping cart to check your postcode rate.

All goods are sent out completely frozen in packaging usually capable of keeping goods frozen for up to 48 hours, however please be aware when ordering in warmer weather that this time can be greatly reduced. Please note we are unable to accept claims or complaints for the arrival of defrosted goods that have been delivered within 48 hours due to warm weather. If you have concerns about freezing transported goods, please store in the freezer immediately upon arrival and then contact us for guidance.

Delivery Policy And Times

Delivery will be made to the address stated on the order confirmation received by our automated web shop www.k9rawsupplies.co.uk The liability to supply the correct delivery address is with the customer. K9 Raw Supplies Ltd will not accept liability for incorrect address information. If your address does not exist on our couriers portal and we have to manually alter it, we will not replace or refund if the couriers fail to find/deliver to your address.

In certain circumstances orders may be delayed without prior notification. On occasions couriers may deliver your parcel at 48 hours, not 24 hours. These circumstances are out of our control therefore we do not guarantee a next day delivery service, we do not track orders so will not be able to notify you of courier delays. We will not replace or refund orders that have been rejected by the customer at 48 hours due to courier delays. Our boxes do keep everything frozen for 48 hours.

The customer is responsible to ensure that they have made suitable arrangements to receive the delivery and including any appropriate leave safe instructions via the comments box. Our couriers will leave safe. All orders which do not have a specific leave safe instruction will be messaged with ‘If Out Leave @ Property’ to avoid the frozen food being taken back to the couriers depot. It is your responsibility to inform us if you do not have a safe place to leave your order. If you do not have a safe place you MUST be in to sign for your order. If your order is taken back to the local depot it is your responsibility to collect or arrange another delivery. We will not accept liability for missing orders that have shown to be left by the GPS tracking from our couriers.

In the event of a parcel being stolen or damaged if left safe K9 Raw Supplies Ltd do not accept liability. If the courier feels that there is no appropriate place to leave the frozen food safe and the food is returned to the depot, we will not accept liability for the delay in receiving the consignment. We reserve the right not to deliver to all postcodes and the right not to accept an order from any purchaser. An extra delivery charge may be payable if outside of our delivery zones and must be paid prior to despatching the consignment.

We will do our upmost to despatch your delivery on time, we reserve the right to change the delivery day if we are unable to complete the order in order to avoid delivery shortages. We shall inform you via email if we need to do so

Delivery To Flats

Please consider before placing an order that suitable arrangements must be made for someone to receive the delivery. If the courier attempts a delivery and is unsuccessful the delivery will be returned to the depot. We will not accept liability for a delivery delay if the courier attempts a delivery and a post box is unavailable for the driver to advise s/he was unable to gain access.

Delivery Delay

We will not be deemed to be in breach of contract or of these terms and conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood, extreme weather conditions and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, disruption to the website, road traffic problems. Any delivery delays must be notified within 24 hours of when the expected delivery should have arrived. Please contact info@k9rawsupplies.co.uk quoting your order number and delivery postcode.

UK Mainland Courier Prices min 7kg:

£7.50 up to 20 kg
£8.50 for 20 – 24 kg
£11.00 for 24 – 30 kg
£14.50 for 30 – 34 kg
£15.50 for 34 – 38 kg
£16.50 for 38 – 42 kg
£17.75 for 42 – 46 kg
£18.50 for 46 – 50 kg
£19.50 for 50 – 54 kg
£21.00 for 54 – 60 kg

We are currently unable to deliver to the following postcodes:

Scottish Mainland: AB10 – AB56, DD, DG, EH1-EH55, FK1-FK21, G, IV1-IV40, IV52-IV54, IV63, KA1-KA26, KA29 & KA30, KW1-KW14, KY, ML, PA1-PA40, PH1-PH41, PH49-PH50, TD
Scottish Highlands & Islands: HS, IV41-IV51, IV55-IV56, KA27-KA28, KW15-KW17, PA20, PA41-PA78, PH42-PH44, ZE
Northern Ireland: BT1-BT94
Isle of Wight: PO30-PO41
Isle of Man: IM1-IM9
Isles of Scilly: TR21-TR25
Channel Islands: JE1-JE4, GY1-GY10